SHIPPING & DELIVERY

 

Once your order has been shipped, you will receive your tracking information via email from Shippit. Once you receive your tracking number please CLICK HERE to track your order with Shippit.

How long does delivery take?
Once your order is dispatched, the estimated delivery is 3-10 business days. If you are in a regional or rural area, you will need to allow an additional 3 business days.

When will I receive my tracking information?
Once your order has been placed, please allow 1-5 business days for your order to be shipped from our online warehouse. Once your order has been shipped, you will receive your tracking information via email from Shippit.

I made a mistake with my delivery address. What should I do?
Get in touch with our Customer Service Team as soon as possible via our Contact Us Form and we will do our best to have this amended. If your order has already been processed or shipped, you will need to contact the courier directly to see if they can have it updated prior to delivery.

I haven’t received my order, what should I do?
In the unlikely case that your order hasn’t arrived and it has bypassed the delivery timeframe for your chosen method of shipping, reach out to our Customer Service Team via our Contact Us Form and they will get in touch with the shipping provider to investigate. We need to allow the courier company to complete their investigation before we can take any further action but don’t stress, we will keep you updated throughout the process.

I would like to chat with someone about my order
We’re here to help! The best way to get in touch with our Customer Service Team is via our Contact Us Form and we will get back to you as soon as we can.

General Information

• As our customer, you must ensure that the correct delivery address is entered at checkout. Freight charges paid for the original dispatch are not refundable for parcels that are returned to City Beach as undeliverable.
• Free standard shipping offer on eligible orders is subject to change at City Beach's discretion.
• Subject to the terms of any order, if City Beach cannot supply all items, you will be contacted, and the rest of the order will be shipped.
• Where an orders size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
• You will be able to see the freight costs at the checkout stage, before finalising your payment.
• If required by City Beach, you must pay to City Beach the delivery fee (or such other fee as may be specified by City Beach) in respect of each order.
• If your order includes Restricted Material where Australian law prescribes a minimum age to purchase such items, you must ensure that a person over the age of 18 years (or such other minimum age as is prescribed by the law) is available to accept delivery of these goods.
• Subject to City Beach's return policy, City Beach will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.
• Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer's nominated delivery address, anyone at the customer's nominated delivery address who receives the goods shall be presumed by City Beach to be authorised to receive the goods.
• City Beach will endeavour to deliver the goods to your nominated delivery address within the time period specified when you place your order however City Beach will not be liable to you (our customer) or anyone else for any losses suffered or incurred due to delay.
• City Beach endeavours to process all orders within 1-5 business days, however please allow up to an additional 3 business days for your order to be processed and dispatched. Please note that due to the high volume of orders received during busy promotional times, there may be a delay on the date of process and dispatch for your order. We're working very hard to process your order and get it to you as soon as possible.
• The delivery dates are estimates only. City Beach will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package with the courier.
• Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
• City Beach reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
• Any damaged or lost orders are subject to an investigation carried out by the courier company. We must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.