RETURNS & REFUNDS

We want you to be 100% satisfied with your purchase!

City Beach offers in-country returns for the US. If for any reason you don't love what you've bought from us, you are welcome to return it back to us for a refund! A return shipping fee of US$9.99* applies.

Products purchased online can be returned for change of mind for either an instant refund* or a standard refund.

  • Instant refunds* powered by refundid, are an option that is available to our online orders where you can receive your refund within 60 secs! Not available for countries outside US.
  • Standard refunds are an option that is available to our online orders where you receive your refund once we have recieved your returns parcel.
  • International Returns is an option for all orders delivered outside of the US

  • For more information on our refund types please refer to the corresponding sections below.

Enter details below to get started

Book your online return via our Return Portal using your 8-digit online order number. You can locate your order number on your order confirmation email or in your City Beach account under your order history.

Standard Refunds are unavailable for OpenPay purchases. Please book your return via Refundid above

Click here to book a standard refund

City Beach's instant refunds are powered by Refundid©. Instant refunds* are an option provided to our online orders where you can receive your instant refund within 60 secs*!

  • Available to Australian & US customers only.
  • Link you details to Refundid©.
  • Your return's packaging label will be generated with Refunded and is required to be shipped within 7 days.
  • Items purchased with (or partially paid with) gift cards can not be returned for an instant refund*.
  • Returned items must adhere to our "Return Policy" located below.
  • The return shipping costs will be deducted from the refund total.
  • For any instant refund enquiries feel free to checkout our FAQs, here, or contact Refundid© on info@refundid.com
  • *Not available for countries outside US.

For a standard refund please refer to the below steps.

1. Book your online return via our Return Portal Click here to book a standard refund using your 8-digit online order number. You can locate your order number on your order confirmation email or in your City Beach account under your order history.

2. Print the label, pack your product/s in their original condition (unworn, unmarked, all tags and hygiene seals attached) and drop it off at your nearest post office or postal box. Please do not attach this label directly to any supplier packaging orshoe boxes. Any supplier packaging or shoe boxes must be protected in a satchel.

3. Once the requirements of our returns policy have been met, please allow up to 3 business days for your refund to be processed back into your original payment method.

Please note that you will need to pay $9.99 to cover the shipping costs for your return parcel. City Beach is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.

If you wish to exchange your online order, please place a new order for any new product/s straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order. If you select the instant refund* option, you will receive your funds within 60 seconds which can be used to make your new order.

Standard Refunds are unavailable for OpenPay purchases. Please book your return via Refundid above

For an international refund please refer to the below steps.

1. For all orders delivered outside of the US, UK, AU and NZ you are responsible for the full cost of the return to our Australian Warehouse. You are also responsible for ensuring the items are returned to our warehouse in the condition they were received in, we are not responsible until they reach us

2. Pack your product/s in their original condition (unworn, unmarked, all tags and hygiene seals attached) with a printed version of your digital invoice into a protected satchel. Any supplier packaging or shoe boxes must be in their original condition.

3. Send your parcel via your preferred postal service (We recommend a tracked service to ensure that the parcel arrives to us safely) to our warehouse.

City Beach E-Store Returns
PO Box 2399
Mansfield QLD 4122
Australia

4. Once the requirements of our returns policy have been met, please allow up to 3 business days for your refund to be processed back into your original payment method.

City Beach is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs and any duties paid for your order won’t be eligible for a refund.

If you wish to exchange your online order, please place a new order for any new product/s straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order.

International Refunds are unavailable for OpenPay purchases.

If for any reason you are unhappy with your product we will help you with a refund within 30 days of purchase. All we ask is that all products you are returning are in original condition with all tags attached, intact packaging, and your proof of purchase is included. Please note:

  • Supplier packaging and shoe boxes must be returned unmarked and in their original condition, unless the item is faulty.
    • Please ensure that shoeboxes are packaged in a suitable satchel undamaged. Shoeboxes sent back to us without packaging with the returns label on the box will NOT be accepted, unless faulty.
  • Due to health and safety regulations face masks cannot be exchanged / returned unless deemed faulty or if the incorrect product was sent to you.
  • Earrings and pierced jewellery can only be exchanged / returned if deemed faulty or if the incorrect product was sent to you.
  • Products sealed for hygiene reasons hair accessories, earphones, beauty, grooming products etc much be in their original sealed conditions unless deemed faulty.
  • Swimwear and underwear can only be exchanged / returned for change of mind in their original condition, clean, with all tags and protection stickers attached. All swimwear sets need to be returned in their original sets.
  • Gift Cards are considered non-refundable, implying that once purchased, they cannot be returned for a refund or exchanged for cash or other forms of payment.

Returning Products purchased with Gift Cards

Returns resulting from purchases made with gift cards cannot be refunded in cash or any other forms of tender that are valid outside of the City Beach network.

Refundung Gift Cards

Gift cards are considered non-refundable, implying that once purchased, they cannot be returned for a refund or exchanged for cash or other forms of payment.

I received an incorrect or faulty item.

No one likes discovering that the product they bought is damaged, faulty or incorrect! In the unlikely event this happens, please reach out to our Customer Service team for assistance via our Contact Us Form., so that we can resolve the matter as quickly as possible and with minimal inconvenience to you, our customer.

How long does it take to process my return and refund?

Once you have lodged your return, you do need to allow the shipping times of your chosen delivery company for the product to get back to us. If you sent your return via registered post we would suggest keeping an eye on your tracking. Once we receive your return, please allow 3-5 business days for it to be processed. Once your refund has been issued, you will be notified via email.

Can I refund Gift Cards?

Gift cards are considered non-refundable, implying that once purchased, they cannot be returned for a refund or exchanged for cash or other forms of payment.

By accepting and activating gift cards, you explicitly recognize such transactions as legally constituting the activation of a valid form of payment intended for use exclusively within the City Beach network, both online and in-store. Upon activation, you acknowledge that the applicable tender is confined solely to the jurisdiction of the country in which the purchase is made and cannot be utilized as a form of payment outside the currency of its initial activation.

Can I refund Gift Cards?

Gift cards are considered non-refundable, implying that once purchased, they cannot be returned for a refund or exchanged for cash or other forms of payment.

By accepting and activating gift cards, you explicitly recognize such transactions as legally constituting the activation of a valid form of payment intended for use exclusively within the City Beach network, both online and in-store. Upon activation, you acknowledge that the applicable tender is confined solely to the jurisdiction of the country in which the purchase is made and cannot be utilized as a form of payment outside the currency of its initial activation.

How will I be refunded for my online purchase?

Once your return has been processed, we will issue you with a refund back into your original payment method.