SHIPPING & HANDLING

Our Same Day Delivery Service is currently available exclusively for residents within the following postcodes: 4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4030, 4031, 4032, 4034, 4035, 4036, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4073, 4075, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4111, 4112, 4113, 4119, 4120, 4121, 4122, 4123, 4127, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4161, 4163, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4179, 4222 .

Please be informed that your order will be shipped and delivered on the same day if it is placed before 10:45 AM GMT+10. Any orders placed after this time will be shipped and delivered on the following business day.

Same day delivery is available from Monday to Friday excluding public holidays. All orders are dispatched with Authority to Leave, which means the driver will leave your order in a secure location. If there is no safe location available, we kindly request that you ensure your availability to receive the delivery or consider an alternative shipping method.

Once you place an order with us, you'll receive an email to let you know that we have received your order and that it is being processed. Once your parcel has been picked up by the carrier, you will receive another email to let you know your parcel is on its way. The email will contain a unique Tracking ID and you will be able to almost virtually watch your order leave our warehouse until it's reached your house.

Click here and enter your tracking number to see where your parcel is and when it'll be delivered.

Depending on the carrier, further communication by either email or SMS is to be expected to update your on your order's status.

Your Click & Collect order will be shipped from our Online Warehouse to your chosen store for collection. Our general shipping charges and timeframes do apply for in-store pickups.

Once your order has arrived at our store, you will receive a collection notification so that you can go in-store to pick up your purchase. You will need to head in-store with photo ID and either the collection reference code from the SMS or barcode from your Ready for Collection email.

Please note, our stores can only hold orders for 10 days. After this, a refund will be processed for the order into your original payment method (excluding shipping costs).

A shipping surcharge applies to items that are considered bulky or flammable. Bulky and flammable fees are charged on a per item basis. Please note this surcharge will be in addition to our standard shipping rates, which is $10.99.

Please see below table of the products which currently incur a bulky shipping surcharge:

Product Type	Surcharge
Surfboards	$85
Scooters	$25
Cabanas	$30
Longboard Skateboards	$20
Beach Chairs	$20
Wheeled Travel Bags	$15
Bodyboards	$15
Skateboards & Decks	$7.99
Skimboards	$15
Rollerskates	$7.99
Flammable	$19.99

How long does delivery take?
Once your order is dispatched (Av. 1 working day), it will depend on your chosen delivery method as to how long delivery will take. If your order is shipped with standard post or Road Express, the average estimated delivery is 3-10 business days (ex Western Australia**). If you chose express shipping, the average estimated delivery is 1-4 business days. If you are in a regional or rural area, you will need to allow an additional 3 business days. Your tracking information will be emailed to you once your order has been dispatched.

When will I receive my tracking information?
Once your order has been placed, please allow 1-3 business days for your order to be shipped from our online warehouse. Once your order has been shipped, you will receive your tracking information via email from Shippit. CLICK HERE to track your order with Shippit using your tracking number.

I made a mistake with my delivery address. What should I do?
Get in touch with our Customer Service Team as soon as possible and we will do our best to have amended. If your order has already been processed or shipped, once your tracking becomes active you can update your address with AusPost directly via MyPost (https://auspost.com.au/mypost).

I would like to chat with someone about my order
We're here to help! The best way to get in touch with our Customer Service Team is via Live Chat, we are here 9AM-5PM AEST Monday to Friday. You can also leave us a message via our Contact Us Form and we will get back to you as soon as we can.

General Information

• As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to City Beach as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
• $2 standard shipping offer on eligible orders over $100 (Excluding Western Australia*) is subject to change at City Beach's discretion.
• Subject to the terms of any order, if City Beach cannot supply all items, you will be contacted, and the rest of the order will be shipped.
• Where an orders size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
• You will be able to see the freight costs at the checkout stage, before finalising your payment.
• If required by City Beach, you must pay to City Beach the delivery fee (or such other fee as may be specified by City Beach) in respect of each order.
• If your order includes Restricted Material where Australian law prescribes a minimum age to purchase such items, you must ensure that a person over the age of 18 years (or such other minimum age as is prescribed by the law) is available to accept delivery of these goods.
• Subject to City Beach's return policy, City Beach will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.
• Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer's nominated delivery address, anyone at the customer's nominated delivery address who receives the goods shall be presumed by City Beach to be authorised to receive the goods.
• Depending on the nature of the goods ordered, City Beach will arrange for delivery of the goods by Australia Post or a courier.
• City Beach will endeavour to deliver the goods to your nominated delivery address within the time period specified when you place your order however City Beach will not be liable to you (our customer) or anyone else for any losses suffered or incurred due to delay.
• City Beach endeavours to process all orders within the next business day however please allow up to 3 business days for your order to be processed and dispatched. Please note that due to the high volume of orders received during busy promotional times, there may be a delay on the date of process and dispatch for your order. We're working very hard to process your order and get it to you as soon as possible.
• The delivery dates are estimates only. City Beach will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
• Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
• City Beach reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
• Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.

Bulky & Flammable Shipping

• Additional charges apply to items deemed to be of a bulky shipping nature. City Beach reserves the right to change the charge values and the products they apply to without notification.
• Order containing bulky or flammable items cannot be sent to a PO Box address, it must be a residential or business address with the business name included in order.
• Where an order contains a combination of bulky and/or flammable and regular items, the whole order will be excluded from any $2 shipping promotion.
• Bulky and flammable fees are charged on a per item basis. As the amount of bulky items increases, the shipping charge will increase.
• Bulky items include, but are not limited to, travel bags, surfboards, body boards and cruiser skateboards
• Flammable goods include, but are not limited to, perfumes, fragrances, colognes & aerosols, and they are classed as Dangerous Goods. We can only deliver these items to mainland Australia as all deliveries must travel via road freight. Dangerous goods (DGs) are items that can cause problems during transportation, i.e. explosive, flammable or corrosive. Safety regulations prohibit many DGs from being shipped by air. City Beach does not offer Express Delivery for parcels containing DGs as they may be air transported, however we can deliver them by Express Road Service (TNT).
• If the Goods are delivered by courier, your parcel will be delivered during normal business hours.
• Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect the parcel during normal business hours.
• Parcels will be held by the delivery service for their maximum hold time. Should you not respond to a calling card and the parcel is returned to City Beach as unclaimed, further freight charges may be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.