recalls-header-image

City Beach has implemented product recalls in relation to the below five types of products containing button batteries sold from 22nd June 2022 to 1st March 2024. Novelty Products, Keyrings, Novelty Lighting Products, Crocs Jibbitz, and Digital Notepads containing Button Batteries.

Have you purchased these products or any similar products from City Beach?



See www.productsafety.gov.au/recalls
for Australian product recall information.



Why are these products being recalled:

These products do not comply with the mandatory standards for products containing button/coin batteries. The button/coin batteries are not adequately secured and are accessible to young children and/or the products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone



See www.productsafety.gov.au/recalls
for Australian product recall information.



Why are these products being recalled:

These products do not comply with the mandatory standards for products containing button/coin batteries. The button/coin batteries are not adequately secured and are accessible to young children and/or the products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone



See www.productsafety.gov.au/recalls
for Australian product recall information.



Why are these products being recalled:

These products do not comply with the mandatory standards for products containing button/coin batteries. The button/coin batteries are not adequately secured and are accessible to young children and/or the products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone



See www.productsafety.gov.au/recalls
for Australian product recall information.



Why are these products being recalled:

These products do not comply with the mandatory standards for products containing button/coin batteries. The button/coin batteries are not adequately secured and are accessible to young children and/or the products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone



See www.productsafety.gov.au/recalls
for Australian product recall information.



Why are these products being recalled:

These products do not comply with the mandatory information standard for products containing button/coin batteries. The products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone


Why are these products being recalled:

These products do not comply with the mandatory standards for products containing button/coin batteries. The button/coin batteries are not adequately secured and are accessible to young children and/or the products do not include the required warning information.

Hazard:

Risk of choking, severe internal burn injuries or death to young children if they gain access to the button/coin batteries and swallow them or place them inside their body. Severe or fatal injuries can happen in 2 hours or less. Consumers may be unaware that the product contains button batteries


What should you do?

  1. Consumers should stop using these products immediately and store them out of reach of children.
  2. Return the products to a City Beach Store for a full refund.
  3. Send us an email or phone us if you are unable to return the product or have sold or gifted it to another person.


Ask our staff to find out more about the recall.

Email: customerservice@citybeach.com.au

Phone Number: 1800 640 811. (9am to 5pm Monday to Friday AEST)

Live Chat: Located bottom-right side of the page. (9am to 5pm Monday to Friday AEST)


Purchased from:

City Beach stores (both physical and online)


Set yourself a reminder to check at home.

  • Take a photo of this notice
  • Set a reminder on your phone


See www.productsafety.gov.au/recalls
for Australian product recall information.