Birthday FAQ’s
We know that this can be a stressful time and you want to make sure everything is perfect for your child. Below are our more frequently asked questions. Take a moment and read the list below and if you still feel we have not answered your question, then pick up the phone and give us a call. We will patch you directly to our Birthday Coordinator and they will walk you through the entire process to ensure your needs are met.
General Questions
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How can I schedule a birthday party
Please visit our online booking site at https://citybeach.pcsparty.com/bookings/ You can also email us at birthdays@citybeach.com or call our Birthday Hotline at 510-651-2500 ext. 119. The Birthday Coordinator will return your email or call to book your child's Birthday Party. Our Birthday Coordinator's hours are generally Monday through Friday 9:00am - 5:00pm. If you stop by and the Birthday staff is not here, please fill out the inquiry form at the front desk and we will be in touch with you during the next office day. Filling out the inquiry form does not guarantee the space is available but it does guarantee you will be called.
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How many people are allowed to attend the party?
Capacity is for 25 children and up to 40 total participants. Except for the Rockin' Party, this has capacity for 16 kids and 30 total participants. There is a "Deluxe Rockin' Party," which has the same capacity as the other party packages - 25 children and 40 total. This party package offers more space and an extra staff to help facilitate climbing and games.
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Do I need to give City Beach a final head count prior to my party?
We require a final head count 8 days prior to the event
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How much does a City Beach Birthday cost?
Our parties range in price depending on the package you select, the number of guests, and which menu you select. Our packages with food start around $400-$500 and up.
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Can I bring a birthday cake?
Yes, you are welcome to bring a cake with candles and themed decorative items. We do ask that you take home your decorations. If you would like your cake stored in our refrigerator till it is time to sing, we would be delighted to accommodate you. However, due to limited space, we do ask that you not bring ice cream cakes without first consulting the Birthday Coordinator.
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Can I bring my own food for the party?
City Beach does not allow any outside food or drinks. Pizza, appetizers, and other food options, are available to order a la carte. We can also provide Sodas, Lemonade and Iced Tea.
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When should I order food for my party?
Menu selection is due at the same time as your final head count, 8 days prior to your event.
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Do I need to bring silverware, table cloths, or napkins for the party?
We provide plates, forks, napkins, table cloths and cups for every party. If you would like to bring in themed table cloths, that would be great. Again, we just ask that you take them home with you.
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When should I show up?
Due to limited time between parties, please arrive no more than 5 minutes prior to your event. The party space and facility is only available to your group during your scheduled time. Unfortunately we cannot guarantee there will be space available to your group arriving earlier than 5 minutes or staying later than 5 minutes.
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Can I bring goodie bags?
Absolutely, we love goodie bags. We ask that you hand them out at the end of the party and please no streamers or silly string as it is difficult for us to clean up.
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Do I need to fill out waivers for my group?
All participants must have a waiver filled out and signed before the party. If multiple children from the same family are attending they may be included on the same waiver as long as the parent or guardian has filled out all their names and signed the form. Waivers can also be found on the birthday invitations provided free of charge by City Beach.
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Can we roam around the entire facility during our party?
We do multiple parties at once so we ask you respect the other parties and their guests. We invite you to explore our facility that is open to the public as long as children are accompanied by an adult.
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How is the time broken up between party time and eating time?
Each package is 2 hours. The first hour is for fun activities. Food will come out an hour into the party. Everyone can play or eat its up to them. The final half hour is for cake and celebration.
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Can our party stay and play following our booked party time?
If your party would like to stay longer, please let the staff know. Time and space permitting, we can add up to one hour to your party for an additional cost.
If you have any additional questions about our packages at either facility please feel free to email us at birthdays@citybeach.com. We hope you have a wonderful experience here at City Beach.
Aloha,
City Beach Birthday Staff
Contact Information
Fremont & Santa Clara Locations
Email: birthdays@citybeach.com
Phone: (510) 651-2500 ext. 119
Email: birthdays@citybeach.com
Phone: (510) 651-2500 ext. 119